We are located in Kota Baru Parahyangan, a self-contained urbanization less than 10 miles west of Bandung, West Java. It’s only 15 minutes from the Pasteur toll gate, 45 minutes from the top of the Karawang-Bandung turnpike, and easy to get to from the Padalarang toll gate.
Qualifications :
- Max Age 40 years old
- High school diploma or GED
- 4 years experience in the food and beverage, culinary, or related professional area or 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality
- Have Good communication and interpersonal skill
- Have excellent leadership skills
- Fluent English both spoken and written
Job Responsibility :
- Developing and Maintaining Budgets
- Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
- Maintains a positive cost management index for kitchen and restaurant operations.
- Utilizes budgets to understand financial objectives.
- Leading Food and Beverage Team
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Oversees all culinary, restaurant, beverage and golf service operations.
- Responds quickly and proactively to employee’s concerns.
- Provides a learning atmosphere with a focus on continuous improvement.
- Provides excellent customer service.
- Responds quickly and proactively to guest’s concerns.
- Understands the brand’s service culture.
- Drives alignment of all employees, team leaders and managers to the brand’s service culture.
- Sets service expectations for all guests internally and externally.
- Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
- Verifies all banquet functions are up to standard and exceed guest’s expectations.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
- Managing and Conducting Human Resource Activities